- Global Rollout & Harmonization: Lead the global rollout and ongoing enhancement of the Sales Operations Hubs (SOH) across Europe, ASMEA, North Asia, and the Americas. Drive standardization, automation and cross-regional alignment to ensure a harmonized, scalable, and efficient operating model that best supports the frontline sales organization and business units.
- Functional Leadership: Provide global functional leadership to regional and local SOH Heads. Ensure alignment of operational processes with strategic sales goals and foster a strong service mindset across support teams.
- Operational Excellence: Design and implement standardized sales support workflows, tools, and templates to drive efficiency and quality. Promote process automation, digitization and role specialization to minimize manual tasks and reduce errors.
- Salesforce Enablement: Enable frontline sales teams to focus on high-value customer engagement by offloading administrative and transactional tasks to the SOH. Continuously refine the SOH operating model to increase responsiveness and internal satisfaction.
- Customer Experience: Ensure consistent and high-quality support that improves service delivery, reduces processing time and enhances the end-customer experience.
- Performance Management: Monitor and improve SOH performance through key KPIs such as processing time, sales efficiency, sales growth, customer satisfaction, and sales team productivity.
- Bachelor's or Master's degree in Business Administration, Sales, Operations, or a related field.
- At least 4 years of professional experience in sales, sales operations or process management focused on process optimization and sales efficiency
- Demonstrated experience in leading global rollouts and cross-regional collaboration
- Excellent project management, process design, and analytical skills
- Strong knowledge of sales workflows, operations structures, and support models
- Familiarity with CRM systems (e.g. Microsoft Dynamics), SAP and automation tools
- Strong communication and stakeholder management abilities across regions and functions
- Service-oriented mindset with a passion for enabling others to succeed
- Open to change and innovative approaches in a fast-paced environment
- High level of integrity and commitment to customer satisfaction